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Kirstin Ash accepts VISA, Mastercard, American Express, Discover Card, Diners Club, Maestro, and PayPal.

Kirstin Ash ships within the countries that are available during the checkout process.

All jewellery pieces come with a 6-month warranty when accompanied by proof of purchase. All Solid jewellery is within warranty for 12 months. Solid Gold jewellery can be recognised by a stamp of 9k or 14k on the inside of the jewellery piece. This covers manufacturing faults and defects. It does not cover accidental breakage and general wear and tear, such as scratched, tarnished, or faded jewellery

Kirstin Ash recommend taking your jewellery off while swimming, sleeping, showering, and bathing, as the salt, creams and washing products can damage the surface of your jewellery. Avoiding contact with strong chemicals, cleaning products, water, creams, and perfumes will also help the longevity of your jewellery. Exposure to these can hasten to tarnish and wear away the top layer of plated jewellery.

If you entered the wrong address at the time of placing your order, please contact the Customer Support team immediately via email at hello@kirstinash.com with your order number. Please take care when filling in your details, as Kirstin Ash is unable to change a delivery address once an order has been shipped.

Returns must be lodged within 30 days of the purchase date for unworn jewelry that remains in its original packaging.