What is the payment method?
AllClear Travel Insurance accepts all major Debit and Credit cards.
Do you have to include all destinations on your holiday?
For a single trip policy, you must enter all intended destinations; you can enter up to 9.
For an annual multi-trip policy, you will need to select the correct region of the cover.
How long you can go away for on each individual trip?
The maximum trip lengths covered. For a single trip policy, you can get a quote online for a trip up to 92 days.
Under an annual multi-trip travel insurance policy, the maximum trip length covered can vary. Please refer to the table below for further details. The following abbreviations are used:
* Maximum single trip duration – Max ST duration.
* Maximum annual multi-trip duration – Max AMT duration.
Can you re-use the medical declaration from your previous travel insurance policy?
You’ll need to complete a new medical declaration for each travel policy you take out with AllClear Travel Insurance. They understand that this can be a little frustrating having to redeclare medical conditions when getting a new quote. But this is because our medical condition question sets are reviewed and amended regularly in line with medical science progress. This means the questions you answered on your last policy may have subsequently been amended, deleted or added to and will therefore not be the same as in your last declaration. So AllClear Travel Insurance ask that you get a new quote to ensure they have accurate and up-to-date information to make sure you will be fully covered.
When you can buy another policy?
You can buy another policy up to 31 days in advance of the expiry date.
Why haven’t you received your refund?
If you’ve arranged a refund through AllClear Travel Insurance Contact Centre, or have chosen to cancel your policy online within your cooling off period, providing the terms and conditions have been met, you can expect the refund to be back in your account within 10 working days.
Can you get your money back if you want to cancel?
You can cancel your policy within 14 days of purchase and obtain a full refund if you’re not completely satisfied with the cover. This is provided you haven’t travelled on the policy and do not intend making a claim.
Can you cancel your policy online?
Yes, you can cancel your policy online if you log in to the customer login part of the website. Please note, that you are not entitled to a full refund after your 14-day cooling-off period. If you are seeking to cancel your policy after this period, please contact AllClear Travel Insurance on +61 2 9333 3923. Often, they will refer your circumstances to the Underwriter in these circumstances, to see what refund they can offer.
