How can I cancel or make changes to my order?
Charlotte Tilbury currently are unable to cancel orders once they have been placed. However, they offer complimentary returns on all orders and you will find a return label enclosed in your order with detailed instructions.
What payment methods do Charlotte Tilbury accept?
Charlotte Tilbury accept all major credit cards (Visa, Visa Debit, MasterCard and American Express), as well as PayPal.
What’s the status of my refund?
Returns typically take 10 - 15 business days to fully process. Once it is processed, you will receive an email that is labelled “Credit Memo Notification” to confirm.
Are Charlotte Tilbury products vegan?
Charlotte Tilbury have many products for their vegan-friendly customers.
I received a faulty item. What should I do?
If your goods arrive damaged, contact Charlotte Tilbury and make sure you have your order number ready.