What is the payment option?
X, MasterCard, Pay Pal, and Afterpay.
I have not received my online order where is it?
If you have made your purchase as a registered member, you can track your orders’ progress via a link to Australia Post or Toll on the My Orders page. You can also find your shipment details within an email received once your parcel/s have been shipped.
Do you ship Internationally?
Currently, Elwood ships to AU and NZ.
What is the return policy?
Elwood will gladly accept returns for all faulty items. They will accept all change of mind items within 28 days of purchase provided those items are accompanied with proof of purchase (which may include the invoice, credit card or other payment statements), unworn and in original packaging.
How long will it take to receive a refund?
refunds will automatically be processed back onto the credit card or PayPal account used to make the original purchase once they have received your items. Please allow up to 10 business days for your refund to be processed. Please keep in mind your financial institution can take an extra few days to return the funds to your account.