Can I track my order?
Yes! You will receive an email with tracking details once your order is packed and leaves the warehouse. It may sometimes take up to 48 hours for tracking information to be available. It is also possible that your email may be stuck in your junk mail.
When will I get my order?
All orders are normally processed and packed within 24 hours of placement, excluding weekends and public holidays. Orders received before 2pm (AET) Monday to Friday will be sent out the same day.
Do Fortunate One offer refunds?
Fortunate One store policy is that they offer store credit for regular returns. Fortunate One can only provide refunds in the case of a manufacturing fault.
How does Fortunate One store credit work?
You can view your credit by logging into your Fortunate One account at checkout. Follow the steps to check out and when you are prompted for payment details, you’ll have the option of using your store credit. Your store credit never expires, so you’re bound to find the perfect piece!