What is the payment method?
FranklinPlanner accepts VISA, Mastercard, American Express, Discover Card, and PayPal.
How do I track my order, and when will it arrive?
To track your order, visit their Order Status Page on the website. Enter your order number and the email address you used when ordering, and you’ll be able to follow your purchase from their warehouse to your home.
How do I delete or cancel an online order?
Once an online order is submitted, it begins the shipping process. FranklinPlanner begin this service immediately to ensure the timely receipt of the items ordered. For this reason, your order generally cannot be cancelled once it’s submitted. If a change needs to be made, please call their customer service line at 1.800.654.1776. They can determine if any changes are possible.
How do I know what planner design I am currently using?
Usually, the size and design of a planner refill are printed in the bottom right footer (the bottom corner) of your planner pages. For example Original, Classic.
What do I do about defective or damaged items?
All FranklinCovey products carry an unconditional guarantee against any defect in craftsmanship for 120 days. If any of your items were damaged in transit or suffer from a manufacturing defect they will simply replace them at no cost. Just call their Customer Service line at 1.800.654.1776. FranklinPlanner’ll provide a method of return for the damaged/defective items and expedite a replacement promptly.
If you have a binder that is no longer under warranty, you may be able to have it repaired at a shoe or luggage repair shop.