Can I pay using a gift card?
Marks & Spencer currently do not accept payment by gift cards on this website. They will look to offer this in the future. Please note that any gift cards issued for their UK website, marksandspencer.com, will not apply on this website.
How much is delivery from Marks & Spencer and how much it is?
STANDARD TRACKED DELIVERY (within 7 business days to metro areas) – Free for orders above $75, otherwise a charge of $5 is applied to your order.
TRACKED EXPRESS DELIVERY (4-5 business days) – Free for orders above $200, otherwise a charge of $7.50 is applied to your order.
Please note that delivery outside of metro areas may take longer particularly when delivering to very remote regions.
Upgrades; Depending on the size/weight of your order, Marks & Spencer may upgrade your delivery service. This will be clearly visible to you at the point of checkout. If your order qualifies for Free Standard delivery the same will be available to you for the upgraded delivery service at no additional charge.
Do I have to pay custom and duty charges on my Marks & Spencer parcel?
From 1st July 2018 The Goods and Service Tax legislation means that all international orders are subject to 10% GST. Marks & Spencer is compliant with the new regulation and therefore the amount paid by Marks & Spencer customers is fully inclusive of GST.
What is the Marks & Spencer returns policy?
You may return unused products within 35 days of purchase with a printed returns note. Your items don’t need to be in the original box or bag as long as they’re securely packaged.
You will need your Order ID and the email address associated with your M&S Australia account to select your return option.