They understand that purchasing a tailored garment online can be tricky, subsequently, they offer a full refund in the event of a change of mind.
For a return or an exchange, online purchases have to be sent back to their head office. After they have received your return, you can expect to receive your refund within 14 days. This will be sent to the same method you used to pay.
Once your return has been processed, you will receive a confirmation email.
To request a return or exchange, don't forget to fill out and include their "returns & exchanges" form when sending a product back to them.