What is Shiels return policy?
- Shiels online customers are offered a 30 Day Money Back Guarantee service.
- Any piece of jewellery, or watch, that has not been worn, scratched, damaged, made to order or altered in any way within 30 days of delivery, is entitled to a full refund.
- The item to be returned or exchanged must be accompanied by the original proof of purchase, with all packaging and paperwork.
- Shiels Jewellers is not liable for return shipping costs unless the return is a result of their error.
To return a purchase, print out their returns form, fill it in and ship it with the goods to initiate the return or include a handwritten note in your return parcel stating the details of your return.
Attn: Web Sales
PO BOX 10040
Gouger Street BC
ADELAIDE SA 5000
Shiels encourage customers to return goods via registered or trackable postage services. Returned items/parcels remain the property and responsibility of the customer until received and refunded by the seller. Shiels will refund you in the same tender used to pay for the original order within 3 Business Days (Business hours Monday to Friday) of receiving your returned item. Once the return has been processed they will notify you via email of your refund. Please allow for your bank to process your return (3 to 5 business days as time frame varies from institution dependant on your bank’s processing times.) Refund amount excludes all original and returns postage costs, postage cost will only be covered should the product be deemed faulty or not as ordered.
Can worn/used items be returned?
Items found to be worn, scratched, altered (including resize), custom made or damaged will not be refunded and will be returned to sender.
Does Shiels accept returns to the physical Shiels?
Receipts from their online orders cannot be processed as an exchange, refund or credit through a physical Shiels store and therefore must be returned via this online process. Store purchases must also be returned to the original place of purchase for any return requirements.
What are the conditions that my item must meet in order to be returned?
Any item returned to Shiels must be returned in original condition with original packaging and warranty. All returns are subject to inspection by their jewellers before a refund is processed. This is to ensure an item is returned in as new, saleable condition, that is that the item has been unworn, is not damaged, or altered in any way. Special orders or made to order items are not returnable as they are made custom to your order and are not resaleable.
What is Shiels In-store Refund Policy?
Shiels want their jewellery to delight their customers, and they stand by the quality of their products. If for any reason, you are dissatisfied with your purchase and Shiels conclude the goods as faulty, they will happily exchange or refund the item/s. However, the original proof of purchase must be supplied. Shiels do not offer refunds for change of mind.
Refunds will be processed in the same tender used for the original purchase. Shiels will provide a solution to any major or minor faults assessed. This solution is in the form of a repair, exchange or refund as per Australia Consumer Law.