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Here are some great tips & tricks for extra savings at The Football Factory:
If your order has already been dispatched and is marked as complete inside your account portal, they are unable to make any changes to it, unfortunately. Don’t worry if your order has already been dispatched. It’s possible to return an within 14 working days as long as the item is in the same condition it was purchased in.
If your order has already been dispatched, they are unable to make any changes to it, unfortunately. Please contact them if you are unsure of your order's status. If there are any inaccuracies in your address, your order will be returned to them by Royal Mail or your chosen courier.
Yes, The Football Factory ship worldwide!
Europe - 4-8 working days
North America - 7-15 working days
Asia - 6-18 working days
Central America, South America, Africa and Oceania - 11-25 working days
Please note that delivery estimates may be changed at certain times of the time of day. Please find an accurate delivery estimate on your order confirmation email sent after purchase.
Orders sent on tracked services are trackable after dispatch. Tracking numbers will be supplied shortly after this through email. Royal Mail and International Airmail orders can be followed here: https://www.royalmail.com/track-your-item#/
Please allow 24 hours for your Royal Mail tracking numbers to update. To track your order outside of the UK please input your tracking number at the website of your national postal service. Please note that information will only be available once your order has cleared customs.
All shirts on www.thefootballfactory.co.uk are genuine original items. They do not sell fake or remade items. They offer a money-back guarantee.
Address: Unit 2, 8 Aquatic Drive, Frenchs Forest, NSW
Phone: (02) 9972 7766
Mon – Fri: 9:30am – 5:00pm Sat: 9:00 – 5:00pm Sun: Closed
Field Hours (For Bookings) Mon-Sun: 7:00am – 10:30pm