What are the payment methods for XP-Pen?
XP-Pen accept payments through all major Credit/Debit Cards and PayPal.
Where does XP-Pen ship?
XP-Pen ship within the countries that are available during the checkout process.
How soon can I expect my order to be processed?
Orders (of in-stock items) placed Monday-Friday will be processed and shipped within 2 business days. Your package will arrive in 5-40 business days, from the date your package was shipped. Please keep in mind for faster shipping, your order might arrive in multiple shipments. On some occasions, for example, during the holiday rush, there may be a slight delay in processing time. Your business is important to them, and they make every effort to process your order as quickly as possible.
What is the return policy?
XP-Pen gladly accept returns within 30 days upon receipt of the device.
How do I check the status of my order?
You can use their live chat service or contact wuguanguo@xp-pen.com Mon-Fri 10 am to 5 pm PST/UTC+8