What are DOKODEMO payment methods?
DOKODEMO accepts VISA, Mastercard and PayPal.
Where does DOKODEMO deliver?
DOKODEMO delivers only in Australia.
Can I return my order?
DOKODEMO cannot accept any refund or returns because of the customer’s personal circumstances in any case. If any of your items are missing, damaged, or incorrect, please let them know and they will ask the shop to reship items.
My order arrived damaged. Can I claim compensation?
Please contact them if any of your items arrive damaged or defective. DOKODEMO will ask the shop to reship items after confirming the situation. Compensation coverage applied to your order varies depending on the shipping method you chose.
I received a wrong item. Can I exchange it for the correct one?
Please let them know and they will ask the shop to reship items after confirming your order information.
Can I cancel my order?
After your purchase, you can cancel your order from your “My Page” in your customer account while the order status is “Order Received”. However, they do not accept any cancellations during the shipping stage while the status is “In Progress” or after shipment.
Can I change my order?
If you need to change your order, you will have to cancel your entire order and then reorder.
When will my order be shipped?
Please confirm the estimated shipping date on the product page or in the purchase history section of your “My Page”.