What is the payment method?
Hampden accepts VISA, Mastercard, American Express, Discover Card and PayPal.
How do I track my orders processing and shipment?
Once you’ve completed the online checkout process, you will receive a confirmation email with the details of your order. Once your order has shipped, you will receive an additional email from us containing your FedEx tracking number. You can always call/text us for a more detailed status update, especially regarding time-sensitive items.
Do you offer price matching?
Hampden sometimes offer price matching, please email them at [email protected]
a direct link of the item on sale on another website, and they will let you know ASAP.
Does placing an item in my shopping bag guarantee that I will receive it?
Items placed in your shopping bag are not held from inventory until you place your order. However, they would be happy to reserve an item for you for 24 hours if you’re not sure about it.
Can I place an order by phone?
Unfortunately, Hampden do not accept phone orders, however, they are happy to walk you through the ordering process on their website. Please call/text or LiveChat them at 843.724.6373 for assistance.
What currency are products shown in?
Their prices are shown in US dollars. If you are an international customer, the final amount shown on your bank statement may reflect the current day’s conversion rate into the currency of your bank’s country.
How do I return or exchange an item?
Their Return Policy varies depending on whether you purchased the item in-store or online. Please see Hampden Return Policies page for full details. Please note that all Sale items are Final Sale, and therefore not eligible for returns/exchanges.
How long will it take for my return or exchange to be processed?
They hank you in advance for your patience while your return or exchange is processed. Depending on where your package is coming from, it can take between two and ten business days for your package to arrive back to them. If you are opting for an exchange, you will receive an email notification when the exchange order is shipped out to you. Typically, they are able to ship out exchanges on the same business day, but they will notify you via phone or email if there are any delays. If you are opting for a refund, it can take between five and ten business days for a refund to appear on your credit card statement, but please feel free to reach out to them at any point in the process for a status update.