How do I get free samples?
Try something new for FREE! Enjoy the freedom of selecting your own samples each time you order at Alive Skin + Hair. Choose your petite sized products at the cart. Please note that if your selected sample is not available, a substitution will be included at the time of packing.
When do I need to order by for same day dispatch?
Simply place your order before 12 pm AEST and have your order dispatched the same day. Make sure you check that the products are in stock as we can only ship these products same day. Alternatively, you order will be dispatched next business day. How good is that?!
What is the returns & exchanges policy?
If your product is incorrect, faulty or damaged, it is the customer’s responsibility to contact us within 30 days of purchase to rectify. Go to our Contact page and send us an email or call 1300 688 088.
How do I create an advance profile?
To purchase certain brands you must be signed up to an Alive account which you can do by registering in the Account and Help tab in the top bar. Customers must complete their advanced profile. This can be done by clicking My Account in the Account and Help tab in the top bar. Click the Account Information button in the sidebar and ensure all fields are completed and saved.