Can I change my order once I have placed it?
The Good Guys work hard to process your order quickly so that you receive it ASAP. If you want to make a change you can contact the store fulfilling your order to discuss the options available to you. Contact details are located on your confirmation email.
Can I cancel my online order?
Yes, if your item has not yet been forwarded, you can contact the store fulfilling your order. The store will cancel your order and issue a refund back to your account ASAP.
Why hasn’t my order been delivered together?
Your order may be sent from multiple locations and can arrive separately on different days. The Good Guys do this so they can get your order to you ASAP.
Can I delay my delivery for my online order?
Contact the store fulfilling your online order and they will be happy to check for you for up to 28 days. Contact details are located on your confirmation email.