What are the Alua Hotels & Resorts payment methods?
Alua Hotels & Resorts accepts VISA and Mastercard.
Can I book my stay from any country?
Yes, with Alua Hotels & Resorts you can easily book your stay from any country.
Can I cancel my reservation once it has been confirmed?
Yes, if it is the best available rate, you can cancel your reservation up to 1 day before your arrival without incurring any cancellation fees either through their website or by sending an e-mail to Alua Hotels & Resorts.
How can I amend the email address on my reservation confirmation?
If it is a confirmed reservation, you can call them on 0800 389 0297 from Monday to Thursday from 8:00 to 2:00 hrs, Friday 8:00 to 00:00hrs, Saturday 9:00 to 15:00hrs or send them an e-mail.
Is it possible to smoke in the hotel?
Smoking is prohibited in all interior areas of hotels. It is only possible to smoke in the outdoor areas with permission and in the rooms that have a balcony or terrace with the doors closed because there are smoke detectors in the rooms.