What is the payment method?
Alvantor accept payments through all major Credit/Debit Cards and PayPal.
Where does Alvantor ship?
Alvantor provides Worldwide shipping.
How can I track my order?
After the order is shipped, please wait for 24 to 48 hours for the carrier to completely update the tracking number in their system. Please note that your order is actually out the door and the status of the tracking number may not update as soon as it leaves their warehouse. After this, you can track the order on the postal website of the given carrier.
Where is my order?
If you do not have a tracking number, please make sure your order is not on Pre-Order. To know if your item is a preorder, please refer to the chart above. If your order is not on preorder, please move to the next paragraph. If after 2-4 business days you do not have a tracking number for your order, please be sure to check your spam/ junk folder and make sure it is not flagged.
If you have a tracking number, please use this to track your order through the carrier website. If the item has been in transit for a while, please make sure to check the carrier’s page to see if there are any standard delays with their packages. If there is abnormal tracking information (i.e. package is delivering to a different city/destination than your own), please contact customer service and they will do their best to look into the issue.
Want to speak to a live person and voicemail is full! What do I do?
Currently, they are working to increase capacity for our voicemail box. Alvantor apologize if your call is not taken and you are unable to leave them a message. If this happens, please send a message to support and they will do their absolute best to get back to you asap. If you would like a callback, please mention so in your email and they will get back to you when time permits.
Want to return my item(s). What should I do?
To apply for a return, please reach out to customer service via email with your order number and the reason for your return. Please note if there are no issues with the item or you change your mind about the item, you will be charged the return shipping.
What is the return policy?
To request a return authorization, please email them at [email protected]
All returns require a return authorization.
Unless the return is due to Alvantor’s error (i.e. The item is damaged or defective upon arrival), the original shipping cost will not be refunded and you will be responsible for all return shipping costs. Any claim for damaged or defective products must be made within 72 hours of the delivery of your order. If the claim is made after 72 hours, they will honour their 1-year limited warranty and provide you with the best repair option for your product and issue.
If the product is returned because of the wrong address you provided, the shipping cost will be deducted from the refund.
In the following cases, a 20% restocking fee will apply to your return:
Order/ item rejected on delivery
Received more than 30 days ago
Cancel the order after fulfilment
Requesting a return after shipping without product quality issues
Alvantor is customer-oriented and they care about your opinion of their products. Alvantor provides a 1-year limited warranty and satisfaction guarantee. If you are dissatisfied with the Alvantor tent or encounter any problems, please contact them by email at [email protected]
Alvantor will provide you with quick service from their headquarters located in Los Angeles, California.