What is APMEX payment method?
APMEX accepts all major Credit/Debit Cards.
Where does APMEX ship?
APMEX ships within countries provided during checkout.
How do I track my order?
Orders shipped after business hours, or on weekends, are not received by the carrier until the following business day. Once received, it may take 1-2 business days for your tracking number to become active. To set notifications via text or email, click the tracking link in your shipping confirmation email and follow the instructions. Delivery dates are not guaranteed and could be missed due to weather, grounded flights, or other unforeseen delays.
Can I cancel my order? The market changed and I want the new lower price.
You can, however, your order is a binding contract with APMEX to purchase your metals at the locked-in prices. By cancelling the order, you are subject to a $35 cancellation fee and are responsible for any market loss. For more information, please see their Market Loss Policy.
What is your return policy?
They guarantee your satisfaction at APMEX. They provide all their customers with a refund, return and/or exchange policy on everything we sell including all bullion and certified coins. This right is limited to seven (7) days from the date on which the customer receives their items. The refund, return and/or exchange policy only applies to customers who notify their customer service department by live chat, email at service@apmex.com, or by telephone at (800) 375-9006 during normal business hours within seven (7) days from the date on which the customer receives their item and keeps the item in its original packaging. The customer service department will give you instructions on how to return your items and, at that time, you will be given a return authorization number. All bitcoin or bitcoin cash refunds are issued through BitPay at the USD rate at the time the refund is processed. APMEX is not responsible for any change in the bitcoin exchange rate at the time of refund. Refunds for returns are not processed until after the returned item(s) have been received and verified.
