Will I have to sign for my package?
For your protection, a signature may be required before UPS can release the package. Please make sure that an adult will be available at the expected time of delivery to accept and sign for the package. Before accepting the package, please inspect it for any sign of tampering or damage.
Please review your address before your order is placed. A fee will be incurred for all address changes.
Do you ship to PO Boxes or Military APO/FPO addresses?
Yes, they are happy to ship to PO, APO and FPO addresses via USPS. They are unable to expedite orders shipped via USPS, and shipments may take longer than expected.
What are my payment options for Domestic Orders?
They gladly accept the following forms of payments for all U.S. orders:
Credit Card (Visa, MasterCard, American Express, Discover)
Bank wire transfer (Phone orders only)
Certified check (Requires up to 10 days of processing)
Personal check (Requires up to 10 days of processing)
Money order
What are my payment options for International Orders?
They gladly accept these forms of payments for International orders:
Credit Card (Visa, MasterCard, American Express, Discover)
Bank wire transfer
AliPay
PayPal
How do I return the watch I bought from Ashford?
They want you to be 100% satisfied with your purchase. If for any reason you are not, simply send your item back to Ashford in the same condition it was delivered, and Ashford would be happy to provide either a full refund of the purchase price or a store credit toward an exchange. Your item may only be returned as long as you have not worn or sized it. All new items may be returned within 30 days of their delivery date. All Certified Pre-Owned items may be returned within 14 days of their delivery date. All items sold by Ashford are 100% brand new unless they are clearly described as “Certified Pre-Owned.”