Barn & Willow Coupon Codes & Discounts September 2020

Since they custom stitch every drapery to fit your style and window measurements, they do not accept returns. Custom orders are placed for production within 24 hours of order placement and are built to your specifications. If you choose to cancel your custom order item(s) prior to delivery, they will process a refund back to you, with a 30% non-refundable restocking fee.
Once your order is delivered, order returns or exchanges due to customer preference cannot be accepted.
If you find that your measurements were slightly off and the drapes or shades don’t fit perfectly, not a problem! They will do their best to find the best and the quickest solution. If the drapery or the shade is too wide, they may be able to cut it down in width to the proper size for you at absolutely no charge. They will even pay for the return shipping back to their office for the repair if required. If it cannot be cut down, or it’s an issue, such as it is too narrow, or the length is incorrect, they will offer you completely new replacements drapery/shade or if you would like to select a different fabric, they will offer you to purchase a new product in the correct dimensions at 20% off. (Offer valid for 30 days after order date and must be replacing the original window treatment purchased). For roman shade hardware, they cover warranty for up to 2 years and would cover track or cord related issues. Please email them at [email protected]
For all non-custom products like their pillows and throws, if for any reason you don’t love the product, they accept returns within 30 days of purchase for a full refund. You’ll need to arrange for return shipping. Please email them [email protected] and they will respond with the next steps immediately.