Can I return?
If for any reason the customer is not satisfied with the purchase, it will be possible to partially or totally return the products within the order within 14 working days from the date of receipt.
What is the refund policy?
The refund will be made once the return arrives at their warehouses, the products will be verified as compliant with the Return Policy and then the return accepted.
The refund will be made within 14 working days from the date of acceptance of the Return.
The refund will be made by Biffi Boutique Spa with the same payment method used for the purchase and to the person who made the payment. If there is no correspondence between the recipient of the products indicated in the order and the person who made the payment of the sums due for the purchase, the reimbursement of the sums will be made to the person who made the payment.
For cash on delivery payments made in cash, Customer Service will contact the customer to request the IBAN code, and, once in possession of this information, the amount will be refunded directly to the bank account number communicated by bank transfer.
The refund will be issued in the same currency as the original purchase. Any differences in the amount due to exchange rate fluctuations cannot be refunded.
The refund amount will be equivalent to the amount of the products actually accepted in the return, net of shipping costs, customs duties, and taxes that will not be refunded.
For more information, contact their Customer Service via chat, contact form, or email [email protected]
What is the shipping method?
The courier used and authorized on biffi.com for shipments is DHL.
Shipping costs and times vary depending on the country and are specified in the Shipping Times and Costs section.
All shipments to countries outside the European Union, as required by customs procedures, are accompanied by an official receipt declaring the value of the individual items and all the information necessary for customs.
For more information contact their Customer Service via chat, contact form, or email at [email protected]
What is the shipping cost?
*Italy: Free shipping
*Europe: Free shipping
*United Kingdom: Free shipping for a minimum purchase of £ 150, for orders below the shipping cost, is £ 15
*USA and Canada: Free shipping
*China: Free shipping for a minimum purchase of ¥ 2,500, for orders below the shipping cost, is ¥ 265
*Japan: Free shipping for a minimum order of ¥ 30,000, for orders below the shipping cost, is ¥ 4,400
*Rest of the world: Free shipping for a minimum order of $ 300, for orders below the cost, varies from country to country.
For more information contact Customer Service via chat, contact form, or email at [email protected]
Can I track the order?
Once the order is processed by their staff, will be sent a shipping confirmation email within the tracking code ( tracking code ) to be able to track the shipment of your order on the site https://mydhl.express.dhl.
The tracking code is also available in the MY ACCOUNT section in the order detail.
What is the payment method?
Biffi accepts VISA, MasterCard, Maestro, AMEX, and PayPal.