What is the payment method?
Design Toscano accepts Mastercard, Visa, Discover, and American Express via the web and phone.
What is the return and exchange policy?
If you are not satisfied with your purchase, it must be returned within 60 days in order to receive a refund or exchange. Please note that you are responsible for the safe return of merchandise and for all shipping costs. Shipping charges are non-refundable unless the return is the result of their error. Once an item is shipped, they are unable to cancel the order. Shipping and handling charges are not refundable if the shipment is refused. Customized and personalized items are non-refundable.
What happened when the product is damaged deliveries?
If an item is received damaged, please notify their Customer Service Team toll-free at 1-800-525-5141 within 24 hours so that a claim can be processed. Please hold the original carton and damaged merchandise for inspection; otherwise no claim, replacement or refund can be honored.
Where do you deliver?
Design Toscano delivers worldwide.
Can I cancel my order?
Please contact their Customer Service Team at 1-800-525-5141 immediately if you need to change or cancel your order. Please be advised that some orders are shipped very soon after placement, and it may not always be possible to cancel or change an order.
I’ve received a damaged item, what to do?
If an item is received damaged, please notify their Customer Service Department within 24 hours so that a claim can be processed. Please hold the original carton and damaged merchandise for inspection; otherwise, no claim, replacement, or refund can be honored.