What is the payment method?
Diamond Candles accepts VISA, Mastercard, Discover Card, and PayPal.
Where does Diamond Candles deliver?
Diamond Candles delivers Worldwide.
How do I cancel an order?
To cancel an order you will need to contact their Customer Support team by clicking the link at the top of this page.
An order can be cancelled, however, there is a very small window of opportunity to do so. You see, once an order is submitted, the billing is processed and it is sent over to one of their three warehouses for packaging and shipping.
An order that is split between their warehouses will take longer to process.
Should you wish to cancel an order please give your order number to their CS team. To help speed your request you’ll want to write in with the same email address that your order was created with.
Once an order has been sent to their shipping partners the order cannot be cancelled.
What if I am missing a candle(s) in my delivery?
If you are missing one or more of your candles inside your order then they may have shipped your order in two shipments to get your candles to you faster. Please do not contact them about a missing candle in your order until it is outside the allotted shipping times of 1-2 days to ship and 3-5 business days to arrive after being shipped.
If it is after the stated latest day of arrival for your order please contact them and they will look into your order as soon as possible.
I received the wrong candle in the mail, what do I do?
If you accidentally received the wrong candle then let them know and they will make sure you are taken care of.
Please send an email through to customer service and they will work out the details with you. If possible include a picture of the candle received and your order number.
What is your return policy?
Candles are eligible for return if the wick has not been burned, broken, or altered in any way.
Returns are accepted if they are contacted within 7 days upon delivery of the order. Shipping is generally not refundable.
Please contact their customer support team if you have any questions.