What is the payment method?
Elka Collective accepts VISA, Mastercard, American Express, Afterpay and PayPal.
What currency does your website use?
For International Shipping Elka Collective use DHL Worldwide Express. They offer free shipping on all transactions over $300 AUD; orders below this value are charged at a flat rate of $30 AUD. Products are shipping from Melbourne, Australia and will be delivered in 2-10 business days, depending on the region. In busy trading periods, orders may take longer due to high volumes.
Do you refund or exchange warehouse sale items?
They do not offer refunds or exchanges on Warehouse Sale items, as these are FINAL SALE. However, if your item is faulty, please contact Elka Collective’s Returns Department to arrange an exchange or refund.
What is the returns policy for online purchases?
1. Ensure your item(s) is eligible for return or exchange
2. Contact Elka Collective’s Returns Department for a Return Authorisation Number
3. Fill out the Returns Form, including the approved RA number. A Returns Form should have accompanied your order, alternatively you can download a form here – download a Returns Form (This is also printed and send with every package)
4. Post your items to:
ELKA COLLECTIVE RETURNS
68 Church St, Brighton
VIC, 3186 Australia
They recommend using a registered mail service as Elka Collective is not responsible for items lost in return transit. Customers are responsible for charges associated with returning items to Elka Collective.
Please allow up to 5 business days for your refund to be processed after your return parcel has been received by our returns department.
Alternatively, you may return your online purchase to any of their Boutiques.