I’m having trouble placing my order. What might be the problem?
Keep in mind that if your billing address doesn’t match the credit card company’s records, your order won’t be placed. Please double check the address and billing information you’ve entered and try again.
How do I track my order?
A few days after your order, you’ll receive a shipment confirmation email with your unique tracking code. Please allow up to 48 hours for your tracking code to become active. Once you’ve received your code, paste it into any web browser and select Track Via DHL. You can follow your EM Cosmetics package at that link all the way until delivery!
Do EM Cosmetics ship internationally?
EM Cosmetics now offer international shipping to a few select countries. If your country is not on the list, please note that we are working around the clock to make it happen in the near future.
What methods of payment do you accept?
EM Cosmetics currently accept all major cards including Visa, MasterCard, American Express, and Discover credit or debit cards.
EM Cosmetics also accept PayPal, Apple Pay & Shopify Pay!