What is the payment option?
EntirelyPets accepts all major Debit/Credit Card and PayPal.
Do you ship Internationally?
Yes, EntirelyPets ships Internationally.
Can I cancel the order?
A cancellation request for an order can be made if it has not been sent to their warehouse for processing yet. If the request is made after the order was sent to the warehouse, the return procedures will need to be followed upon receipt of the merchandise by the customer.
Please note that their order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, once the order has been sent to their warehouse for processing, neither you nor their customer service staff will be able to cancel it. They are not responsible for orders that cannot be canceled after an order has been submitted.
Note: It is the responsibility of the customer to have prior arrangements made to receive any merchandise shipped by their company. Any merchandise no longer viable due to being unattended in hot or cold temperatures, will not be replaced. Any damages occurring during transit must be notified to them immediately.
What if my order arrives damaged?
If your order arrives damaged, please contact them immediately so that they can further assist you.
What is the return policy?
EntirelyPets only accept returns on unopened items, 30 days from the original purchase date. Any newly packaged, unopened product may be returned. A refund for the order amount minus the shipping charge will be given upon the return of items. RESTOCKING FEES of up to 20% may apply, depending on the item. Please call them at 800-889-8967 to obtain return authorization before returning any product. Please have your EntirelyPets Order number ready when you call. EntirelyPets do not accept any refunds on size substitutions on articles of clothing (pet costumes, t-shirts, etc). All purchases of clothing are final. They recommend sending returns to them in a secure box and by UPS or insured receipt for your protection. A copy of your packing slip in the box and your issued RMA (Return Merchandise Authorization) number on the copy of your packing slip will expedite the processing of the refund, which generally takes 48-72 hours upon receipt of the return.
Where do I return my package?
Please call 800-889-8967 for a Return Authorization Number. Send returns to:
34501 7th Street
Union City, CA, 94587
*To receive a prepaid label please request one when calling for an RMA number.
*The FDA does not allow the returns of food or drug products (this includes anything taken orally) to the United States from Canada. Any refused or returned packages will be destroyed by customs.