My payment has been declined, what do I do?
Please check that all details you have entered are correct, if you are still having problems please check with your financial institution. If you are still experiencing difficulties, please contact them on [email protected]
and a member of their Customer Service Team can attempt to assist.
I believe I have received a faulty item, what do I do?
If you believe the item you have received is a faulty item, please send an email to [email protected]
straight away with your order number, details of the fault and a photo of the fault. If the fault is unable to be determined via photos, it is the customer’s responsibility to return the item to the point of purchase for assessment. This can be completed by either return post to our online returns team or to any of our stores listed here: /stores.aspx. If the item is deemed faulty we will process a refund or replacement upon inspection of the received item.
Do you ship internationally?
Famous Footwear the only ship within Australia and New Zealand. However, they are looking into further shipping destinations and hopefully, they can provide this option in the near future.
How do I return something to you?
If you wish to return an item for a refund, please follow the instructions on your Returns Form that was sent out with your parcel, this form and further information regarding Returns and Exchanges can also be found in our Returns and Refund policy here: /returns-refunds.aspx
Can I cancel/amend my order?
As Famous Footwear work hard to get your order out to you quickly, your items are dispatched as soon as possible and in most cases, they are unable to make amendments or cancellations. However, if you call (07) 5563 3055 (9-5.30 Mon - Thurs, 9-4 Fri AEST- Phones unattended on weekends and Public Holidays) or email [email protected]
immediately after placing your order, if your items have not been dispatched they can attempt to make amendments or cancellations (this option is unavailable out of business hours). If you still require a refund after goods have been dispatched, you can email them and send back your order at your own expense and they will refund you less the shipping fee.