What payment types do you accept?
Fat Brain Toys accepts Visa, MasterCard,American Express, Discover Card, and PayPal.
Where does Fat Brain Toys ship?
Fat Brain Toys ships within the countries that are available during the checkout process.
How much will it cost to ship my order?
If you ship to a physical (street) address within the contiguous 48 States, they offer a $3.99 flat rate shipping through UPS. If you ship to a PO Box, USPS shipping rates will apply.
How much will it cost to ship to another country?
They ship to international destinations using USPS Priority International and USPS Express International. These costs are based on the weight and the size of the box. Some countries limit the dimensions of incoming packages so there may be items they cannot ship.
Another important note to keep in mind is that orders being shipped out of the U.S. may be subject to taxes, customs duties, and other fees upon arrival at the destination country, for which the recipient is responsible.
When can I expect my order to ship?
Most of their orders ship within 24 hours! Depending on the time of year, some orders ship within a couple of hours!
How long do I have to return an item?
All returns must be made within 90 days of purchase.
Can I return/exchange a gift without the purchaser knowing?
Yes, You will need to call their Customer Care staff toll-free so they can look up the original order (unless Grandma or Great-Aunt Hazel sent you the receipt with the order number) and advise you how to continue. If you already have the order number (you can find it on the shipping receipt if the package was shipped directly to you), you can also complete the Return Authorization online. Make sure you select the box next to This item was a gift so that you can input your own contact information—this ensures that the purchaser is never notified of your return/exchange.
When can I expect my return to be processed?
Most returns are processed within 3-5 business days after they receive the return in their warehouse.
Will I be charged shipping for my return?
As long as you fill out the Return Authorization and use their shipping label, shipping costs are covered. International orders, however, are excluded from the free return label process.