What is the payment method?
HiFiGo accepts VISA, Mastercard, American Express, and PayPal.
Where do you deliver?
HiFiGo delivers worldwide.
What is the exchange policy?
HiFiGo only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact them at [email protected]
What if my order late or missing refunds?
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact them at [email protected]
What is the return policy?
HiFiGo offer a 7-Day Return Policy. You have 7 days to return an item from the date that you received it. (confirmed by Shipping Tracking record).
If 7 days have gone by since you received your item, unfortunately, they can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
Some types of goods Such as CIEMs cannot be returned. To complete your return, they require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
What is the refund policy?
Once your return is received and inspected, they will send you an email to notify you that we have received your returned item. HiFiGo will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.