What about order pick-ups?
Orders may be collected from their office at Level 6, Suite 119, 330 Wattle St, Ultimo in Sydney between 9 am and 5 pm Monday to Friday. Please place your order online, by phone, or email and Jigsaw Store will contact you once your order is ready to collect. Please wait until you are contacted before picking up your order.
What happens if the delivery address is incorrect?
In the event that a parcel is returned to Jigsaw Store due to an incorrect or incomplete delivery address being provided, you will be charged a re-delivery fee of $14.95 if you want the order sent again. If your order is taken to the Post Office for collection, make sure it is picked up within 10 business days.
How much is the shipping fee?
Delivery is a flat rate of $9.95 per order to anywhere in Australia. Or for $10.95 you can opt to have your order sent insured so that if your parcel goes missing in transit Jigsaw Store refund or replace it. Once your order has shipped you’ll receive an email with tracking details. You can also track it online here or from your account.
What happens if I received a faulty product from Jigsaw Store?
If an item is received faulty then Jigsaw Store will gladly replace or refund it provided you contact them within a reasonable time. Please email
[email protected] with details of the fault and if possible include a photo.
Where do you deliver?
They deliver worldwide.
What is the payment method?
Jigsaw Store accepts payment by Visa, MasterCard, PayPal, Afterpay, ZipPay, cheque, money order, or direct deposit.
What is the returns policy?
If for any reason you are not happy with a product, you may return it to them within 30 days of receipt for a full refund of the value of the goods. Returns will only be accepted for items that have not been used and are in their original packaging. Shipping and handling charges are non-refundable. To request a change of mind return please email
[email protected] with your invoice or order number. They’ll email you back with the address to send your return to. suggest you send your return parcel via registered post so that it can be traced. They’re unable to refund items that are lost in the mail. You are responsible for all return freight charges. You’ll be refunded for the product once they have received the item back. Please allow up to 7 days for returns to be processed.
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