Updated 16th April 2025
76 Ratings. Average 5 out of 5 stars
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Laphwing accepts VISA, Mastercard, AMEX and PayPal.
Almost. They don’t ship to Islamic countries, like Afghanistan, Pakistan, Jordan, Libya, Kosovo, Iraq etc.
Generally, they will deliver the goods within 72 hours after the order is placed.
Due to the particularity of the product, they only accept the cancellation of the order before the logistics is sent out.
If your order has not been shipped out, please contact The Customer Service Representatives (service@laphwing.com ) with your order number. They will assist in changing your order. If your order is already in the shipping process, in that case, they will not be able to change or cancel your order.
If this happens, please contact them through online chat or customer service email the first time, they will help you find out the reason and find the package. If the package is lost due to the logistics provider, they will resend a new toy to you.
When you place an order, you will receive an order confirmation email, and you will also receive order tracking information such as delivery status. In addition, they will only send emails when there are large-scale promotions or new products. The frequency is about There are no more than 3 emails in a month, and you can also unsubscribe emails at any time in the future.
Due to the characteristics of their products, they only accept return requests out of quality reasons: product damage, malfunction, wrong product, etc.
The return procedure is as such: Contact Customer Service (service@laphwing.com) and provide purchase proof (receipt, etc.) and defective proof (picture, video,). After the evidence is approved, you can choose to get a refund or a new toy replacement. The returned item must be unused and in the same condition as you received it and must be in the original packaging. Before sending out a product, please ask Customer Service (service@laphwing.com) for the right address.
After they’ve received the returned product, they’ll issue the refund or send the replacement product to you.
Phone +86 13980520870
Email service@laphwing.com
Laphwing was founded in 2009. In a world where pleasure and desires were often kept hidden, Laphwing emerged to break societal norms. Laphwing was more than just an ordinary adult toy brand; it was a passionate advocate for exploration, liberation, and self-discovery. The founders, a group of visionary individuals, recognized the need for a safe and inclusive space where adults could embrace their sexuality without shame or judgment. With unwavering determination, they set out to create a brand that would not only provide high-quality products, but also foster a deep connection with their customers.
Laphwing had a mission to understand and cater to the diverse needs and desires of individuals. They believed that everyone deserved the right to experience pleasure in their own unique way. As a result, they set out on a journey of empathy and continuous improvement. In just three years, Laphwing's team reached out to people from different walks of life and engaged in meaningful conversations to comprehend their desires, preferences, and fantasies. They listened intently, without judgment or bias, and allowed the stories and experiences of their customers to guide their innovative designs. Every curve, texture, and vibration pattern was meticulously crafted to ensure maximum satisfaction and pleasure.
About Laphwing Homepage
https://laphwing.com/
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