Updated 6th March 2025
1 Ratings. Average 4.5 out of 5 stars
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LIGHTAILING accepts VISA, Mastercard, American Express, Discover Card, Maestro, Apple Pay, and PayPal.
LIGHTAILING ships within the countries that are available during the checkout process.
Your ship confirmation email will contain a tracking number link, that will allow you to check the status of your package.
Your delivery charges will depend on the products you order. These charges will be displayed during the checkout process.
If you received damaged products, contact their customer service team and they will reach out to you.
If your order has not been shipped, you can contact them via support@lightailing.com or contact them page on their website for a full refund or replace products. They will not agree cancel order, if your order has already been shipped. You may refuse to sign it once the package arrived but please make sure to return the package in it's original condition to them.
Defective items may be exchanged within 15 days of order delivered or need repair within two year.
You may return your item within two year of order delivered because of quality problems, then they will repair the goods free of charge and you will pay the round-trip shipping costs and customs if occurred. If it's more than two year, you need to take the whole charges.
The refunds will be refunded to your PayPal account within 1 to 3 days after they received return package. And you will receive 2 confirmation email from PayPal and LIGHTAILING. You may check it on your PayPal Account or call PayPal to verify your refund.
support@lightailing.com
LIGHTAILING values customers' opinions and continuously improves existing products, technically innovating and making technological breakthroughs, optimizing the delivery services, and striving to provide the best possible products and building experience to suit your needs. LIGHTAILING is born to shine and bring lights to your bricks world.
The founder came up with the concept of spreading joy and innovation through toys as early as 2014. Then, spurred up by this notion, he dove headfirst into the toy industry and immersed himself in LIGHTAILING. LIGHTAILING continues to develop more functions and effects for better performance and displayability of LEGO.
About LIGHTAILING Homepage
https://www.lightailing.com/
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