What payment methods do you accept?
MOSER Trachten accepts VISA, Mastercard, American Express, and PayPal.
Do you ship Internationall?
Yes, MOSER Trachten ships Internationally.
Can I also order by telephone?
Yes, from Monday to Friday you can reach them from 8 a.m. to 4 p.m. from 09401 - 91 777 555. Their friendly customer service staff will be happy to advise you and take your order. Please note that, for reasons of data protection, they cannot offer you all payment options that are available online for telephone orders. When ordering by phone, you can choose between the payment methods PayPal, credit card, prepayment and cash on delivery.
Can I see where my shipment is?
In principle, you will receive the tracking code of your shipment with the shipping confirmation. You can use this to query the shipping status of your order from the shipping service providers. Should it happen that you do not receive a tracking code or that your package does not arrive, please contact their customer service.
How can I cancel my order?
According to current EU law, you can cancel your order within 14 days by telephone, fax or email without giving any reason. They have also decided to extend the 14-day cancellation period to 30 days.
How long do I have to return the item?
After you have cancelled your order, you have 14 days to return your order/article to them.
When will i get my money back?
Refunds will usually be made within 3-7 working days of receiving your return. If you would like to know whether your package has arrived before their processing time has expired, you can use the tracking number of the return to track your package with the respective shipping service provider.