What is the payment method?
No1 Lounges accepts payments through VISA, Mastercard and American Express.
Where can I book from?
No1 Lounges offers bookings within the countries available during the booking process.
How long can I stay in the lounge?
You can arrive three hours prior to your flight time. You can also buy extra hours in advance or while you're in the lounge if your flight's delayed and you want to stay longer for example. When you book online, they automatically calculate the time you can enter (three hours prior to your flight time). You can leave the lounge and return any time during your stay but must keep your luggage with you at all times.
Can I change my booking?
No1 Lounges understand that you might have to cancel your flight or change your travel plans for reasons out of your control. In this instance, they can offer you the chance to re-book your No1 visit within a year. To arrange this, please call +44 (0) 0203 283 8449 or email Enquiries@No1Lounges.com with your booking reference number. As per their terms, lounge bookings are non-refundable.
Do your lounges have flight information screens?
Yes, all their lounges have flight information screens, however, they do not make flight announcements, please make sure you check these, as it is your responsibility to catch your flight.
I've lost something, what should I do?
Any lost property found in the lounges will be handed to the Airport's lost property department. Please contact the relevant airport's lost & found department directly for assistance.
