What is your latest online returns policy?
Platypus Shoes want you to be completely satisfied with their products and they will gladly accept returns within 30 days of receipt where the products are in new, unworn with tags attached and in their original packaging. They do not offer exchanges for online orders. You’ll automatically be issued a refund for any returned items. If you would like to exchange an item, they recommend placing a new order online and return your existing item.
If you would like to avoid return postage fees, you are welcome to visit one of their stores and return or exchange your shoes in person. Please note that they cannot facilitate Paypal refunds in store. All online returns must be lodged through their Returns portal here. All online returns must be dropped off at your local post office. They do not accept direct returns to the warehouse.
What is Platypus Shoes refund policy?
Once you have dropped your parcel off at the Post Office, please allow some time for your item to reach their warehouse. Please hold onto your Australia Post return tracking number so you can track your order and see when it reaches Platypus Shoes. Upon receipt, a returned item will be processed by their returns warehouse within 2-3 business days.
Once processed, the refund will show in your account within 2-5 business days, depending on your financial institution. Note that with any Public Holidays, there will be an additional 1-2 business days for your return to be processed.
What is Platypus Shoes exchanges & store credit?
In-store purchases that are eligible for return and within 30 days of receipt may be exchanged for other items, or store credit provided. It is at the discretion of their Platypus team to decide whether a full refund will be provided.
How much do returns cost?
You are responsible for the costs of returning any item(s) to Platypus Shoes online store. Any returned item(s) are your property and remain your responsibility until they reach their warehouse.
The item I received is damaged. What should I do?
Returns will be accepted on any faulty item(s) returned within a reasonable timeframe. If you believe your online purchase arrived with a manufacturing fault, or you received something different to your original order, we’ll be happy to cover the cost of the return.
Does Platypus Shoes accept in-store returns?
Platypus Shoes want you to be completely satisfied with their products and they will gladly accept returns within 30 days of receipt where the products are in new, unworn with tags attached and in their original packaging.