What payment methods do you accept?
ShytoBuy accepts VISA, Mastercard, Maestro, and American Express.
Do you ship Internationally?
Yes. ShytoBuy ships internationally.
Which delivery services do you use?
ShytoBuy will only trust the very best delivery services to ensure that our customer’s orders are delivered quickly and securely. Royal Mail is perhaps the most recognisable and most trusted delivery service in the UK. Their Royal Mail Tracked service allows you to receive your package the very next day with all orders placed before 4 pm on weekdays.
Will my order be discreetly packaged?
To ensure complete discretion and privacy for our customer, they deliver all of their orders in plain and discreet packaging with no mention of our website or your order on the parcel. Remember, your order will also not appear on your bank statement, your purchase will only appear as being charged to ‘ComfortClickSTBUK’.
When will my order arrive?
If ordering to the UK, you have 3 options. Their Royal Mail Special Delivery can be with you the following afternoon. They also offer a Royal Mail Tracked delivery service that takes up to 48 hours for delivery in the UK.
If delivery is outside of the UK, you can choose from our UPS delivery which takes 3-5 working days or the Royal Mail International delivery that can take up to 5-10 working days for delivery. Any orders placed on Friday after 4 pm over the weekend will be packed and dispatched on Monday (or Tuesday in the case of a bank holiday). All successful orders placed before 4 pm will be despatched the same day.
How do I return something to you?
Returning items back to them is very simple; begin by contacting them.
* If you would like to return an item because you no longer want it or have changed your mind, you can return it to them within 30-days in its original condition for a hassle-free refund.
* If on delivery you find that the packaging has become damaged and your items have in turn become damaged, contact them as soon as possible to arrange a resend.
* You will be notified when our warehouse has received the item and when your refund has been placed or resend sent out. This is so you are kept in the loop at all points throughout this process.
* You will be refunded using the same payment method used when purchasing your items in the first place.
* To ensure that their warehouse successfully receives your returns, they advise you to use a traceable delivery method to ensure delivery.
Please note that once any shapewear or items of clothing have been worn, it is non-refundable due to hygiene reasons.
When will I receive my refund?
Depending on your card issuer and bank, refunds can take 2-3 working days.