What is Vankyo payment method?
Vankyo accepts VISA, Mastercard, American Express, Discover Card and PayPal.
Do you ship Worldwide?
Unfortunately, Vankyo is unable to ship Worldwide. Vankyo ship to limited countries provided during checkout.
What is Vankyo return policy?
Their goal is for you to be 100% satisfied with your purchase from ivankyo.com. If for any reason you are not satisfied they would be happy to assist you.
Please note: They do not accept returns for Vankyo’s product not purchased from ivankyo.com.
Do you provide money back?
If you are not satisfied with your purchase and the product is still in brand new condition, they can arrange a partial refund, which will cover the price of the item minus the shipping fees. You will be responsible for paying the return shipping fees.
What if my product is missing?
If there is an item missing, they will resend the missing item/accessory for free within the warranty period.
I receive the wrong item. What can I do?
If they have shipped the wrong item, they will either refund you in full or dispatch an alternative item (if applicable and available). Vankyo will decide whether you need to return the wrong product or not and reimburse you for the return shipping fee when they receive it.
What if I receive an incorrect item?
If due to their reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Can I exchange my order?
They always wish that you’re 100% satisfied with your Vankyo purchase. Their worry-free exchanges policy ensures that you can exchange your product(s) within 30 days from shipping from their warehouse (excluding shipping and handling charges). View the Warranty Terms and Conditions.