Can I get a sample before I buy a large canister?
They currently do not offer samples, but they have a sample stick box with 5 of their most popular products in stick pack form on their products page.
Do you ship internationally?
Yes. They ship Internationally.
What type of shipping options are available?
All $50+ orders get free shipping within the contiguous United States. Please note that free shipping is through FedEx SmartPost service and can take 3-7 days longer to deliver than priority services (on average). Please see shipping transit estimates next to your shipping service at checkout. Two-day and next-day shipping options are available as well. They typically process and ship orders within one business day. Orders will be processed and shipped during regular business hours (Monday through Friday 9:00 AM - 5:00 PM CST, excluding holidays).
What is your return policy?
They hope that you love their products, but they understand that sometimes things just don’t work out. They ask that you notify them of any problems within 30 days of the receipt of your order. They reserve the right to change or amend this policy. In some instances, certain returns may be subject to a restocking fee, but please reach out to us first so they can help you resolve any questions or issues you may have.
Please contact their Customer Advocate team at (224) 544-9110, [email protected], or their e-chat feature for assistance in returning the item. A Customer Advocate will answer your questions between 9:00 AM and 5:00 PM Central Time, Monday through Friday, except holidays.
Returns should be addressed to:
3400 Wolf Rd Ste 200,
Franklin Park, IL 60131
In no event will any replacement or refund constitute an admission of any kind by Vital Proteins. they reserve the right to fully investigate claims that they believe may be unfounded or fraudulent.