What is the payment method?
Activate Apparel accepts VISA, Mastercard, American Express, Discover Card and PayPal.
Where is my order?
If it has been more than 3 days since you placed your order and you haven’t received an email from Activate Apparel, check your spam folder to see if the email ended up there. If you can’t find your tracking email, contact their friendly customer support team at [email protected]
, or through chat on their home page and they would be more than happy to assist you.
Can I make changes to my order?
If you have ordered clothing, click on the electronic receipt you received from Activate Apparel to edit your shipping address, size, or colour of your item. Items cannot be added or removed from an order. If your order has processed, email or chat with them so they can assist you further. Email them at [email protected]
or chat with them from their home page during their regular chat hours. If your order has already shipped, they have got you covered with their super easy return/exchange policy.
What if I received a damaged item?
Activate Apparel will gladly issue you a replacement item or issue a refund back to your original form of payment within 40 business days from when you received this item for any of the following reasons:
* You receive an incorrect item
* Your order contains damaged product(s)
* Your order has a printing mistake
* Part of your order is missing from the package
* You do not receive your order but it has been marked as delivered by USPS or DHLGlobalmail.
* You can contact Activate Apparel at [email protected] to get a replacement on its way to you ASAP. Please include your original order number and the details on what item(s) you would like them to replace and the size you would prefer.
What is the return policy?
If you receive an item you are not completely satisfied with, Let Activate Apparel know. You have 40 days from your order date to contact them. Email them with your question about your return at [email protected]
or chat with them from their home page from Monday through Friday during regular chat hours. Their customer service team is happy to help answer any questions you may have regarding your return via email or chat. They will work to quickly issue a replacement for your product order. Unless your order was damaged in their process, they do not reimburse or send a label for the return shipping.