What payment method do you accept?
Joyshoetique.com accepts Visa, MasterCard, Maestro, American Express, Discover, and Diners Club.
Will I be charged for customs, taxes, VATs, or other extra fees?
They do not collect fees for any costs other than the products they sell and shipping. In some unique cases, it is possible your local post office may request additional fees for customs, taxes or VATs. If you have any questions regarding such fees, please contact your local post office.
What countries does Joyshoetique.com ship to and how long will arrive?
Joyshoetique.com ship products to countries around the globe. And it generally takes three-to-five weeks to arrive at their destinations in Western countries by standard shipping. This timeframe begins from the time that a product is delivered to the carrier service by their merchants. Because they work with a number of different merchants, it is typical for items ordered from multiple merchants to arrive at their destinations separately. Express shipping is available at an elevated cost for customers who wish to receive their items on an urgent basis.
How do I track my order’s progress?
Users are able to track orders by accessing “Orders” under the “Me” section. Then select “Detail”. If you have any trouble tracking an order on your own, you can contact a member of their customer service department and provide your registered email address and/or order number. Just contact them by clicking “Contact seller” in your order account with submitting the ticket, they will reply to you within 24 hours.
How do I receive my refund?
In the event you are unhappy with your order, they are able to provide full refunds to customers once the products are shipped back to them. In the event that shipping costs would exceed the value of your items, they will provide a 30% refund on your unreturned items.
Tips: Please do not make returns directly to the address on the package received. Please only send to the address that our customer service provided. Any return or exchange will be valid after accepted by our customer service centre.
What if my order is damaged or defective?
In the unfortunate case that one of their products arrives damaged or defective, they offer full refunds. They ask that you provide a photo of the product to their customer service department so that they may work to process your refund request. Please contact them by clicking “Contact seller” in your order account with submitting the ticket, they will reply to you within 24 hours.