How do I know my item has been shipped?
You can check the despatch status of your item by logging into your account and viewing your orders.
What if my item is lost or damaged?
If Australia Post determines that the item is lost through their investigation, or the item is damaged in transit then Wireless 1 will arrange the insurance cover to cover the item and have the item resent. Unfortunately, if insurance is not selected, they will be unable to supply another item.
What if I am not available to sign for my item?
Your item will be taken to your nearest post office and a collection card left in your mailbox so the item can be collected from your post office. Once an item has been signed for, Wireless 1 will not be liable for loss, damage or theft while in transit.
What if my item is returned to sender?
If your item is returned to Wireless 1 because it has not been collected or if you have supplied the incorrect postal address, it will be resent to you at your cost.