How do I cancel my order?
To cancel your order before it ships, contact them as soon as possible.
How long do I have to return or exchange my lenses?
You have 365 days from the delivery date to return or exchange your lenses. To learn more, go to their returns page.
Do you ship internationally?
Yep, they ship to nearly 100 countries. Check out their shipping page or give their Customer Service Team a call to make sure they can get you what you need.
Where is my refund?
It may take up to 10 business days for a credit to show on your account depending on your banking institution. If you have not received your refund after 10 business days, please contact their Customer Service Team.
Do you offer trial lenses?
No, trial lenses are only available through your eye doctor.
What is the return policy?
AC Lens has one of the most customer-friendly return policies in the online optical industry. If for any reason, you are unsatisfied with your order, AC Lens offers free return shipping so you never have to worry about receiving the wrong size, color, product defects, or even if you’re just unsatisfied with the product purchased.