What is Pre-Authorisation?
A pre-authorization is used to confirm that your credit card details are valid. It works by charging $1 to your nominated credit card and refunds the same amount back after the card is verified. If you do not go ahead with a vehicle booking, the pre-authorization expires, usually within 1- 5 business days.
Who pays for the Damage Liability?
In the event of an insurance claim for vehicle damage, the Renter must pay the Damage Liability. This amount is shown in the Rental Agreement.
Who can drive the car when rented?
Only the Renter nominated on the Rental Agreement is allowed to drive the car during the rental period. Any additional Drivers must be registered DriveMyCar users and approved by DriveMyCar to drive the vehicle during the rental.
Are the cars in good working condition?
All cars must be roadworthy with current registration for the term of the rental period. Car Owners sign a declaration in the Rental Agreement stating that the car is in good working condition. If this is not the case, the Owner will be charged for the cost of roadside assistance.
What happens if my car is returned late?
Renters must contact the car Owner to inform them of any delay in the return of the Owners vehicle. Owners are entitled to charge Renters the advertised daily rate for any vehicle returned more than 2 hours after the agreed return time. If the car is not returned and the car owner is not able to contact you, the car may be reported stolen. PLEASE ENSURE THAT YOU ARE CONTACTABLE.