What payment methods do you accept?
Miles Kimball accepts all major Debit & Credit Card. They also accept PayPal
How do you ship orders?
Miles Kimball use USPS as their primary delivery agent. In most cases, orders that ship from their distribution centre will arrive in approximately 4 to 8 business days. They process all non-personalized, in-stock items within 2 business days of receipt of your order. Allow an additional 2 business days for orders with personalized items. Please use a street address whenever possible; P.O. Boxes may delay delivery. All items that are in stock will ship together unless they are physically extra-large or are drop-ship (direct delivered from another location).
Can I have my order shipped to me at a different address?
You can ship an order to yourself at a different address. Physical street addresses are preferred to a P.O. Box number. You may not express ship orders to a P.O. Box.
How much duty do you charge on international orders?
Determining your duty rates depends on many factors (Product, Country in which the product was manufactured, etc.). To know the exact duty charges before you buy, simply add items to your order and check out through their “International Check Out.” You will see the exact duty charges prior to submitting the order.
How do I track my order?
Within 24 hours of placing your order, you will receive an order confirmation email. When your package clears our international facility and is on its way to you, you will receive a shipment notification email that will include a link to track your package. You may also track your international package directly through the Borderfree website here. All other inquiries should be directed to [email protected]
All responses to customer service questions will be in English.
What is the return/exchange policy?
All returns must be made within 45 days from the date of shipment. Miles Kimball carefully inspect orders prior to shipment; upon receipt, please inspect your purchase and notify them of any damage. Miles Kimball will arrange for a prompt replacement. If you are dissatisfied with any non-personalized merchandise, you may return your purchase for a refund of the merchandise value. Shipping charges will not be reimbursed. Miles Kimball cannot accept returns on personalized items for reasons other than defects in the material or workmanship.
They also cannot offer refunds on their clearance items but would be happy to exchange your item for credit or replacement. If you receive a damaged or incorrectly personalized item, or if you are missing an item please contact their Customer Service Department. Please allow 24 hours in turn-around time for an email response.
What are your shipping and handling charges for international orders?
Shipping and handling charges depend on the size and weight of your package and your ship-to destination. To know the exact shipping and handling charges before you buy, simply add items to your order and check out through their"International Check Out.” Also included will be Handling. This is a flat fee to help defray the cost of handpicking your order. Handling will be included in the shipping and handling fee when you check out. Miles Kimball will tell you the exact charges for your desired item(s) prior to submitting the order.